Privacy Policy

1 Introduction and Scope

Makel Elevator World (“Makel Elevator”, “We”) is committed to maintaining the highest level of confidentiality and data security for visitors of makelasansor.com, our customers, architects, contractors, and engineering partners. This Privacy Policy details our procedures for gathering, processing, safeguarding, and disposing of personal information in accordance with applicable data protection laws including the General Data Protection Regulation (GDPR) and the Turkish Personal Data Protection Law No. 6698 (KVKK).

2 Categories of Personal Data Collected

We gather information through digital contact forms, quote requests, newsletter subscriptions, and automated technical logs:

3 Purposes and Legal Grounds for Processing

• Contract Performance: Preparing formal elevator price quotations, feasibility studies, dispatching maintenance teams, and delivering manufactured elevator parts.
• Legal Obligations: Compliance with safety regulations, periodic technical inspection mandates (EN 81-20/50, Lift Directive 2014/33/EU), and tax accounting standards.
• Legitimate Interests: Enhancing website functionality, preventing denial-of-service and brute force threats, measuring customer satisfaction, and improving engineering quality.

4 Cookie Policy & Consent Management

We deploy strict technical cookies necessary for navigation and dark/light theme persistence, alongside anonymous analytics cookies. You can manage or revoke your consent at any time via the Cookie Settings button located at the bottom of the page or through your browser preferences.

5 Data Security & Retention Standards

Makel Elevator enforces robust technical defenses including 256-bit TLS/SSL encryption across all endpoints, strict IP-based firewalls, automated malware scanners, and encrypted relational databases. Data is stored strictly as long as mandated by commercial and technical statute of limitations (typically 10 years for contracts and engineering certifications), after which it is destroyed via secure cryptographic erasure.

6 Third-Party Disclosures

We never sell, lease, or monetize your personal data. Transfers only occur to:

• Authorized public safety authorities and statutory bodies pursuant to binding legal subpoenas;
• Accredited Type-A elevator inspection bodies for compulsory annual certification;
• Contracted IT infrastructure, logistics, and hosting vendors under strict bilateral confidentiality agreements.

7 Your Statutory Rights

Under applicable privacy laws, you possess the right to: (a) confirm whether your data is processed, (b) obtain access and copy of your data, (c) rectify inaccurate details, (d) request deletion or restriction of processing, (e) object to automated decision-making, and (f) lodge a complaint with the relevant Data Protection Authority.